Problem Solving, Conflict & Crisis
Instructions
NO TITLE PAGE REQUIREDDOUBLE-SPACEI have attached the class notes (powerpoint slides). The other two attachments are the case study. Please base the answers of the 6 questions on what's ONLY on the slides.And please use simple vocabulary.
Answer
Problem Solving, Conflict and CrisisThe scenario depicts both a relationship conflict and two task conflicts. A relationship conflict is evident when Carlos is mad at Daniela at his office. led to a damaged relationship between them, evidenced by Daniela storming out of his office. The conflict is highly personalized, very threatening and it has adverse effects. The first task conflict is the breakfast delivery, which prompted Daniela and Mathew to agree on the use of the elevator for the Room Service. led to the other task conflict which is the guests had to wait for a long time for their luggage to be brought down from their rooms. Both of this conflicts are related to the general operations of Royal Hotel.Daniela and Mathew utilized the accommodating style of conflict management when ad...
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