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Instructions
I need to respond to 2 of my classmates as part of an online discussion.I have attached the following files:FILE***Classmates 1 and 2 discussions file. ---> this file contains my classmates' posts and I need to respond to them. Each response should have from 100 to 150 words. Please respond in the same file attached. Responding can be adding to ideas/ agreeing/ disagreeing etc...FILE*** Netiquette Expectations.FILE*** Guidelines and Rubric for Online Discussion Boards.FILE*** Mapping Experiences textbook.FILE*** Online Discussion
Answer
Classmate number 1 discussion: Which mapping technique do you think accomplishes its mission and why?From the point of view of service design thinking, the Customer Journey Map (CJM) is an effective tool for the relevant stakeholders (including the customers) to co-create their user/human-centered, collaborative, iterative, sequential, real/evidence-based and holistic design that will give the users of the product or service their desired value and a distinct experience from start to end of their journey with the brand that will make them come back for more (thus, engendering brand loyalty).The CJM focuses on the relationship of the individual (viewed as a customer) with the organization, highlighting the process and point where the person makes the decision to purchase the product/service...
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