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Instructions

Discussion #1: Case p.41 United Airlines: How Do We Get There From Here?40 40 unread replies. 40 40 replies.Read the case and then follow the 3-step problem-solving approach to OB as outlined.  Be sure to apply chapter concepts/models.Please use the following headers in your initial post:Step 1: Define the problem.Step 2: Identify causes of the problem.Step 3: Make recommendations for solving the problem.This heading structure is required for all future discussion assignment that requires the 3-step problem-solving approach.Expected length of your initial post is 150-200 words. Make sure to respond to at least 2 other peers (100 to 200 words each).  You will not be able to view the other students' posts until you make your initial posting. Your postings/insights on the discussion topic should be based on the following:Application of text concepts;Ability to articulate assigned analysis clearly; andIntegration of student colleagues contributions and insights leading the discussion to a deeper level of understanding.

Answer

Define the problemUnited Airlines problem can be attributed mainly to its 2010 merger with Continental Airlines, which at the time had financial issues. After the merger, the company did significant layoffs and reduced employees salaries. Most employees were dissatisfied with the mistreatment and unfair cost-cutting. According to Kinicki and Fugate (2017), employee satisfaction is one of the factors that promote success in an organization. The company also had several lawsuits due to the mistreatment of its employees and customers. Consequently, United Airlines has in most cases been ranked near the bottom for poor customer service.Causes of the ProblemUnited Airlines problems began after its attempt to merge with the fledgling Continental Airlines. During this period, several other U.S ai...

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