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Written Journal Managing Human ConflictI take a lot of pride in being able to successfully resolve conflicts between people that disagree on an issue. It is, however, important to note that successful mediation is not an easy task and requires a specific approach and certain set of skills that one can learn with time. One of the approaches that I tend to use is encouraging the parties to be honest and explain what they feel about a specific issue or the other person. This understanding is vital in establishing the main point of contention between the opposing parties and acts as the starting point to the conflict resolution process. Of importance, also is the need to pay attention to the events and behaviors and not on the personalities. This approach is essential because it allows the med...
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