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MMC CASE STUDY IntroductionSituated in Northwest Kelsey community, Moreno Medical Center (MMC) is a health facility serving the needs of the surrounding communities. Community members look up to this facility for all their health needs. However, the facility has recently exhibited chronic cases of inefficiency. There are serious delays which affect normal operations and consequently patent satisfaction. In a bid to rectify this situation, the leadership at MMC has hired external quality consultant to assist the facility to undertake a change process aimed at increasing efficiency. MMC Organization and Patient Satisfaction MMC has a vertical organizational structure with defined roles for particular employees. This rigid structure seems to be interfering with the productivity of employees...
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