A Sense of Place Reading Assignment 2
Instructions
Read Chapter 5 in the Be Our Guest book. In order to create a summary of the reading, you may do either of the following: 1) write a 2-3 pg reflection on the chapters in the book; 2) record a 5-7 minute video blog discussing your reflection on the chapters. The reflections should address: (THE JPG FILES IS CHAPTER 5, PLEASE READ)1. What is process? What is the importance of it to Disney?2. How does Disney use process for service delivery?3. How can this strategy be applied at other businesses
Answer
Reflection PaperMany organizations apply formal approaches in their daily operations and it is important that these are well designed especially if quality service provision is to be achieved. Over the years, Disney has been able to effectively establish a quality process that has been instrumental in enhancing their service delivery. Disneys excellent service delivery could be attributed to quality processes that enhance the customer experiences and other business organizations could benefit from their approach.While reading chapter 5 on Be Our Guest book, I was exposed to the meaning of process and how it has been effectively used by Disney to ensure quality customer service. Based on my understanding, I figured out that a process basically entails a series of approaches that are geared...
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