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Provide a synopsis of the case study; explain what can be the teaching objectives when using this case study in class; provide a general discussion on case study, a) explaining links between service strategy and HRM, b) explaining how managing people for service advantage, c) recommending strategic human resources practices; discuss briefly about leadership and (service) culture; discuss the 'internal franchising' as performance management; provide additional questions for a class discussion; present at least 3 scholarly sources to support your comments using APA format.The format of the assignment is the following: Cover Page with Name, Date, and Title of AssignmentUse headings to separate the sections of the reportPage numbersDouble-spacingTimes New Roman, size 12In-text citations to sources in APA styleReference page using APA styleReferences not older than 3 years old

Answer

Case Study Synopsis Introduction The case study Malaysia's HerbaLine Facial Spa: A Human Resource Strategy for Growing a Startup Case Solutions analyzes the leadership as well as human resource strategies employed in a fast growing beauty company in Malaysia. In the highly competitive beauty industry, the case study analyzes how the founders of HerbaLine incorporated their own philosophies and values to their business model. Furthermore, the case study analyzes the value of their strategic human resource practices and the impact that these had on service delivery as well as service culture of the organization. The main teaching objectives that can be taught with this case study include:Aligning strategic human resource practices with service delivery.The importance of leadership and leade...

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Hear from our customers

Shawn Richards Universiteit van Amst

Anthony Pezer Florida State University

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Shawn Richards
Universiteit van Amst

Anthony Pezer
Florida State University

Anush Thari
Goenka University

Nek lean
Louisiana State