Communication skills in customer service
Instructions
The requirements are as follows:1. State the overall topic of your paper. It can be as general as Communication Excellence or if you want to be more specific, include the component or context of your Excellence paper. For example, you may want to research and write about Excellent Listening in Communication or Using Social Media for Communicating (component). Or you may want to research and write about Excellent Communication in the Human Resources Field or Medical Field (context). 2. The 5 possible sources should then relate to your chosen topic (general, component or specific context5. Your submission should follow the MLA stylebook for format
Answer
Communication Skills in Customer ServiceOutstanding customer service is everything about communication. Evidence that we hear and appreciate our customers' input coupled with the opportunity to communicate simple, pleasant and empathic messages enhance, although fleeting, our customers' experience. Basic values such as making your customers feel safe, listening closely, or being willing to say sorry will make a difference and make our customers feel valuable to us, particularly. Research reveals that pleased consumers are coming not only but also claiming that some are coming to test us (Korenkova30)! So why do so many companies, whether they have supermarket outfits, hotels, or major banks? The solution is most much in teaching their employees in terms of leadership abilities and the cont...
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