Business Environment Analysis

Instructions

For this assignment, you will focus on the customer appointment portion of the overall process. The high level requirements are not detailed enough to be used as the functional or business requirements.  More detailed requirements are developed using a variety of tools and methods.  One such tool is a process model.  The process model shows the steps in the customer appointment process.  In a process model, rectangles are used to illustrate process steps and diamonds are used where decisions, or choices, are made.  You need to be aware that there are other aspects of the process to be considered, as shown in the high level requirements above.  The points at which these additional steps intersect with the customer appointment process are shown in the process model with a circle.Customer Appointment Process Model: The Customer Appointment Process model is separately provided as an Excel file, labeled "Stage 2 Customer Appointment Process Model."Assignment: UMUC Haircuts Stage 2:  Using the Customer Appointment Process Model, create a document that includes: I.    IntroductionAt the top of your paper, show the strategy for competitive advantage that Myra selected and the business process she has chosen to improve, using the following format (no additional explanation is required):Generic Strategy for Competitive Advantage:    xxxxxxx (just name the strategy)Business Process to Be Improved:    xxxxxxxxx (just name the process)II.    Table of Functional (Business) RequirementsCopy the table below into your paper.  Using the Customer Appointment Process Model provided complete the table of requirements for an IT system, for each of the numbered process steps, that includes:    the inputs to the process include specific items of information or data elements (for example, customer name just the data elements not who enters or how) entered into the system as part of the process step    processing or actions that the system takes (for example, check calendar to let person know if UMUC Haircuts is open at the specified time)     outputs of the process include specific items of information or data elements (for example, appointment date) that the system will display or print out for the user to seeNote:  This is not about what the employee or customer is doing but specifically about data into the system (input), the system does something with that data (process) to deliver the end result (output)There are 7 numbered steps in the Appointment Process itself.  In addition, there are two other processes that are needed (numbered 8 and 9), but are beyond the scope of the appointment process:  a process for entering the time needed and costs for the various styling services here youre building a database or table for reference in future transactions; and the payment process that collects customer payments and updates the database accordingly.  For these two processes, you should also identify the input needed for the system, what the system is to do with that input (process) and what output the system will need to create or display either immediately or later. The responses that you enter into the table for each requirement must be aligned to the specific business process to be improved and the data it uses, and it must be appropriate to the UMUC Haircuts business.Note:  Processes are actions that the system will take and should include action verbs.  Inputs and outputs are not actions, but are data or information.  If you need to use action words (verbs) to describe the input or output, they should be kept to a minimum and put in parentheses. Input and output are data; not an action.Table of Functional (Business) RequirementsSteps in the Appointment ProcessProcess Step    Step from Customer Appointment Process Model(insert information from numbered step    Input Information/data item(s) entered into the system as part of this step    ProcessProcessing or action the system must perform for this step    OutputInformation/data item(s)/record created, or displayed, or printed out for the user in this step1                2                3                4                5                6                7                8                9                EXAMPLE Using the Employee Scheduling ProcessThe example below demonstrates what is required for the assignment, using the Employee Scheduling Process, which is shown in a circle in the Customer Appointment Process Model.  The process model for this example is separately provided as an Excel file named "Stage 2 Example - Scheduling Process Model."  The entries in the table correspond with the numbered process steps in the model.  NOTE:  Study what is in the Input, Output and Process columns.  This is what is expected of you for the required steps.Table of Functional (Business) RequirementsSteps in the Employee Scheduling ProcessProcess Step    Step from Customer Appointment Process Model(insert information from numbered step    Input Information/data item(s) entered into the system as part of this step    ProcessProcessing or action the system must perform for this step    OutputInformation/ data item(s)/record created, or displayed, or printed out for the user in this step1    Employee logs into the System    User ID and password    Verify user id and password against security database    "Welcome" screen or "Invalid User ID and Password" message2    Employee reviews customer appointments     Employee name, dates    Locate and present appointment dates for the employee    Appointment dates for employee3    Employee enter dates/times available for work    Dates and times available for work (employee name entered in step 2)    Record dates and times employee is available for work    Confirmation that dates and times have been saved Formatting:  For academic writing, the writer is expected to write in the third person. In third person, the writer avoids the pronouns I, we, my, and our. The third person is used to make the writing more objective by taking the individual, the self, out of the writing. This method is very helpful for academic writing, a form in which facts, not opinion, drive the tone of the text. Writing in the third person allows the writer to come across as unbiased and thus more informed.I am enclosing addtional materials (documents for you), to go by that should make this easier. I'm sending you a copy of stage 1, as well as a copy of the employee process which has to be included in the paper. Thanks

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