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ResponsesDiscusion1Discussion 1 shows how behaviors of nurses and doctors could have a huge impact on the brand image and reputation of a health institution. Mr. Smiths case is a very serious one. Amputation of a wrong limb is a critical offense that maybe even punishable by the law. Bright road healthcare is to be blamed for failing to take action on the negligent health practitioners who are not keen on their jobs. Even though the incident happened during a busy season at the hospital, the Bright Road hospital has the obligation of putting in place strategies to serve the increasing number of patients. Failure to follow the laid procedures effectively is surgical negligence (Pandit et al., 2009). The hospital once more gets the blame as the new doctors have no proper knowledge of procedu...
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