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A case study on Zappos1. How Zappos operates in terms of Specialization, centralization, formalization, and hierarchyOver the years, Zappos has experienced rapid growth due to the way it has structured its organizations. In terms of specialization, Zappos ensures equal division of labor. In terms of formalization, Zappos encourages its employees to do the work allocated to them and follow the companys values. In terms of centralization and hierarchy, the company does not have preferred employees as they all just work with no intimidating titles. However, those in high positions treat their colleagues with respect and also involve them in decision making. 2. The principal value where everything in Zappos is centered aroundZappos Company is mainly based on happiness. The company encourages i...
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