English Writing
Instructions
Please do not use too complicated vocabularies, many thanks.
Answer
Email ResponseDear Janet,I had a chance to review the complaint you issued, and I would like to apologize for the misunderstanding between Timothy, our customer service assistant, and your esteemed company. I am thankful that you took the time to share your complaint with me so that I can correct it. Customer service is something that my team and I take seriously. Therefore, I sincerely apologize for the inconveniences my team may have subjected your guests to. Based on the issues you have highlighted in your email, I would like to clear some of the reasons behind the misunderstandings. One is that the authority to upgrade the Deluxe Sea view rooms is delegated to me only. So, while Timothy may have wanted to do an upgrade, he did not have the mandate to do so. Thus, it is the reason why h...
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