case study
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File case 2 is the content, you need to answer the request question.
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Improving Systems1a. The value-added activities are:Confirmation and verification of customers informationA step for questions and clarifications needed by a customerA technical service engineer to attend to a new customer1b. Non-value-added activitiesApplication service websiteStickley worldwide Call centerPrioritizationQuestion 2 An issue with communications such as in the Stickley Call Center can be solved through standard work. Standard work is the process of establishing, communicating, implementing, following and improving standards. The Stickley Call Center issue is about a customer contacting the call center reporting a problem that requires the application service but is not routed to the application service. Many times, the customer care personnel would often tell the customer th...
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