Research
Instructions
Study the case Case Study for Individual Project 2019.docx and download the data files Cutting Edge Student File No. 1, Fall 2018 Solution.xlsx and Cutting Edge Student File No. 2, Fall 2018.xlsx .Follow the Individual Project Instructions to analyze the case. Prepare a business memo to report and discuss your findings on this case and answer the case questions. Follow APA 6 style.I have attached case study and instructions. Total of 5 attachments
Answer
Case StudyTo:From:Date: January 28, 2020Subject: Case FindingsPart 1 (3 points):Question 1a (1 point): A problem statement touching on the challenge facing Mark as he planned for the opening of the new center entails how to standardize record-keeping and response procedures as well as determining how well to staff the new center. He was not fully aware of the number of staff who would be sufficient for the center. Also, he needed to ensure that the staff hired possessed the right level of skills since they would interact directly with the customers of Cutting Edge. Thus, it was necessary for such personnel to provide a positive image of the company to the outside world. Question 1b Marks initial forecast of call volume was so far off because he sampled only one out of the 35 call centers i...
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