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Select an organization that you consider a High Performance Organization based on their reputation for evidenced-based best practices. Using the Baldrige Excellence Framework from https://www.nist.gov/baldrige/publications/baldrige-excellence-framework and your textbook and the relevant version of the criteria (Business, Education, or Healthcare), Identify 3-5 best practices from any of the six Baldrige process categories- Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, or Process. Your case study paper should include a brief overview of the organization and the service delivery system, a definition of evidenced-based best practices, and  a discussion of the identified best practices. Use evidence from the literature to support these practices as best practices.

Answer

High-Performance OrganizationStarbucks is one of the fast-growing service industries of this generation. It is regarded as a high-performance organization. The company was started by Jerry Baldwin, Zev Siegl, and Gordon Bowker in 1971 as a small coffee shop located in Seattle, Washington. From a narrow storefront, the company provided some of the high-quality freshly roasted bean coffee. Starbucks logo is a twin-tailed siren (from Greek Mythologies) encircled the name of the store. Howard Schultz, the chairman, and CEO of Starbuck in 1981 walked into Starbuck store and was drawn into the company after his first cup of Sumatra. After traveling to Italy in 1983, he was amazed by Italian coffee and brought the tradition of the coffeehouse to the U.S. Since then, Starbucks has been the special...

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Hear from our customers

Shawn Richards Universiteit van Amst

Anthony Pezer Florida State University

Anush Thari Goenka University

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Shawn Richards
Universiteit van Amst

Anthony Pezer
Florida State University

Anush Thari
Goenka University

Nek lean
Louisiana State