Values and Social Capital
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Values and Social CapitalAs an online clothing and shoe firm, Zappos has been successful because of its use of technology and its organizational culture. The companys overarching purpose is to offer Wow experience and best products to its customers, a fact that has enhanced its growth in the past few years. This short paper, therefore, will explore the total quality management principles in this company and explore how the firm creates human and social capital.Generally, there are four major total quality management principles. Looking at Zappos culture and values, it is correct to assert that the company exhibits three of these principles. Ideally, Zappos culture is anchored on its ten core values. This creates a conducive working environment for employees. One of the TQM principles that...
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