Tri Counties Bank (From Chico, CA)

Instructions

you will select an organization, that you have or are currently working in (Tri Counties Bank), that is on a performance excellence journey using the Malcolm Baldrige National Quality Program Criteria for Performance Excellence, the Business Excellence Framework https://www.nist.gov/baldrige/publications/baldrige-excellence-framework.Pursuing Excellence Final Paper and Presentation 25%Your paper should include:an introduction that ends with a topic sentenceOverview of the Organization:  A brief overview of the organization and the service delivery system,Overview of the Baldrige Categories:  A brief overview of the Baldrige categoriesAnalysis by Category:  A high level analysis of the organization using the Criteria for Performance Excellence for that industry segment for each category.For each process category (Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Process), identify 3-5 strengths, and 3-5 opportunities to improve.Recommendations:  Strategic/Quality improvement recommendations for each of the opportunities identified with support for the soundness of these recommendations from the literature. Papers should reflect industry and firm-specific concerns.a conclusionGrading note: <3 strengths and <3 weaknesses per category will be an Average (C) paper at best.An A paper will require 4-5 strengths and 4-5 opportunities for each category AND will require all opportunities are addressed with recommendations in the recommendations section.Requirements:  A formal paper in APA format, 8 to 10 pages in length, with at least 6-8 quality references

Answer

Tri Counties Bank (Chico, CA)IntroductionCompanies exist with the primary purpose of making profits. Typically, firms use specific strategies to meet their set goals. In some instances, businesses use illegal means to achieve their goal. The subject of quality control during the provision of goods and services is sometimes absent. For this reason, several programs have been coming up to ensure American organizations practice effective quality control in the production of products and services. One of the programs, which exist to ensure that quality control is a standard practice of American companies, is Malcolm Baldrige National Quality Program. The program is instrumental in the measurement and the improvement of performance excellence of organizations. Tri Counties Bank (Chico, CA) is a...
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