5.2 Strategic Plan Draft Continuation
Instructions
Continuation for 5.2 Strategic Plan Draft
Answer
Employee satisfaction Associated theme: High employee satisfactionAssociated objective: create a culture that advocates for employee satisfaction.Measure name: High employee satisfaction.Measure owner: HRM department.Data source: HRM records.Target: Maintain high employee satisfaction to reduce turnover.Measure update: AnnuallyUpdate dates: 26th December.Customer turnover Associated theme: Low customer turnover.Associated objective: Ensure customer retention to reduce costs.Measure name: Customer retention.Measure owner: Marketing/sales department.Data source: Organizational computer systems.Target: Guarantee customer satisfaction to promote retention and reduce turnover.Measure update: AnnuallyUpdate dates: 30th December.KEY INITIATIVESIdentification of potential customersAssociated Theme...
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