HRM, Planning and Staffing
Instructions
Please kindly go through the PPTs and the Word Doc. with the instruction of the assignment.APA format needed and in-text citations and a reference page with 4 journal (2 for each response) articles as resources published in recent 5-7 years.
Answer
Recruitment Approaches1. Call center customer service is a demanding profession that requires an individual to put in the effort. As a result of the demand that comes with the job, recruiting the most suitable personnel is a challenge. Thus getting a competent employee to fill in the gap in call center customer service is an uphill task. The customer service department is a sensitive area within the organization. The reason why it is such a crucial part of the organization is due to the assistance it offers to the customers. Notably, it is the call center customer service that interacts with customers who have various issues regarding the products and services provided by the organization.In most instances, the call center controls the business of the organization; this is because customer...
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