OTD Discussion 3
Instructions
Of the types of skills training outlined in Chapter 9, pick the three that you believe to be most important in today's organizations. Rank them in order of importance and discuss your rationale in an essay. In your essay, discuss the following:Your reasoning behind the skills you selected as most importantSupport (from the professional literature) of your choices Whether or not you have these skills and if not, how you intend to develop themCite 2 other journal articles (NOT BOOKS) plus the reading ( Werner & DeSimone, ch8)
Answer
OTD Discussion 3Chapter 9 of the provided reading has outlined the various types of skills that are important in contemporary organizations. In this case, the three most important skill training that I have identified in order of importance are customer relations, or what has been termed as service training, then there is quality training and technical skills training. These three are key skill requirements for modern workers. The rationale that dictated the reasoning behind selecting the above skills is that they play a prominent role when it comes to shaping public image about the organization, as well as ensuring productivity and efficiency in the business. When we consider the customer relations aspect, it is evident that this deals with how employees related to and service the custome...
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